The diversity in our Gloria Jean's Coffees family is significant but from our Support office in Australia to our baristas in South Africa & our Logistics Managers in Turkey, the Gloria Jean's Coffees family is connected by our shared vision to be "the most loved and respected coffee company in the world". We are dedicated to excellence and innovation in everything we do and foster a culture of enthusiasm, family values and a strong belief in people.
Accountability:
The Global Support office for Gloria Jean's Coffees is based in Sydney, Australia.
Each Master Franchise Partner manages the team and operations for their market, developing a corporate outlet network or engaging talented local business people to become franchise partners - or a mixture of both.
Each market has its own training facility and training team to ensure success at outlet level.
Tools & Programmes:
Our Global Support Office offers a high level Learning and Development Program available to all support staff covering all needs from managing stress to leadership skills that inspire success. The tools are available to implement these programmes in each market.
Our own dedicated Coffee University is where the Master Franchise Partners and Franchise Partners can received one-on-one and group training on everything from coffee skills to business development and market management.
Finally with outlets in various countries across the globe, it is vital that we provide the highest level of training to all our team members. 'Gloria' is a world class online training system, to support in-market training, that can be accessed anywhere, anytime. 'Gloria' covers all the essential topics, from basic professional development training, with coffee education, to the more specific tasks needed to run a successful Gloria Jean's Coffee business.
